Help & support

Signing in

Murren Academy accounts are set up by your training administrator; there is no self-service sign-up. If you have not received sign-in access, or you cannot remember your password, contact your administrator or use Forgot your password? on the sign-in screen.

Something is not working

• A knowledge check says your answers are saved on this device. The submit did not reach the Academy, usually because you lost signal. Your answers stay on the phone but are not sent in the background: reconnect, reopen the lesson and submit again to record the result. Do not sign out first — signing out clears unsent answers.
• A lesson will not advance. Check your connection and retry the same action. If it still does not move, reopen the course from your course list.
• A lesson cannot be completed in the app. Signatures, forms, surveys, checklists, scenarios and SCORM/xAPI packages only run on the website. Sign in at academy.camurren.com in a browser and finish that lesson there; your progress carries over to the app.
• The app asked you to sign in again. Sign-in in the app lasts for weeks, so this is unusual. Sign in with your Academy email and password; if it keeps happening, report it below.
• A course you expected is missing. Ask your administrator to confirm it is published and that you are enrolled.
• The app cannot connect. Make sure you have the latest version from the App Store and that academy.camurren.com is reachable from your network.

Reporting a problem

In the app, open More and choose Report a problem. On the website, choose Report a problem from your account menu, or Send feedback in Help. Either way the report reaches the Academy team with the page you were on, so say what you expected to happen.

Contact us

Email legal@camurren.com with the course name, what you were doing and, if you can, a screenshot. We answer during Murren business hours (Eastern time).

Read our privacy notice for how we handle your information.